One of the most important parts of a successful installation or upgrade to your EHR system is the end user education. The clinical team and support staff need to know how to use the system in the optimal way to maximize usage and more importantly, minimize errors that risk patient safety. An Instructional Designer and Trainer are crucial members of your implementation team! They design training materials and job aids that facilitate long-term learning of the new or changing system.
Blue Cirrus has some of the strongest Instructional Designers and trainers in the industry. An example of our expertise in this area is in a recent project where two hospitals merged–a common occurrence today. Each hospital had individual materials for end user training and our expert was able to facilitate a melding of educational materials. This included many products including Stork, go live support, and post implementation remediation where needed.
Our consultant upgraded the instructional materials for our client to reflect how they would use their new system. She also made it user friendly. This included changing the order of content, standardizing the terminology used, and adding more screen shots for visual learners to best learn how the system worked. Our consultant was also responsible for training and providing support for the patient care providers and support staff as they learned the correct processes to use for the new software.
Blue Cirrus’ consultants have the expertise and background to leave your hospital confident they have the knowledge and resources to get the most out of the new system. Contact us at 1-800-380-8155 to hear about how our consultants can help you maximize your EHR and get your ROI!